du Bolsters Customers' Services Experience with Five-year Huawei Network Managed Services Agreement

Huawei, a leading global information and communications technology (ICT) solutions provider, has announced a new five-year network managed services agreement with du, one of the fastest-growing telecoms in the Middle East.

This step reflects on all the services offered by du to its customers and represents the company's continuing commitment to enhance the customers' services experience. Customers will benefit from the combined strength of du's converged fixed and mobile network, while at a corporate level du will have access to a wide pool of experts and industry-leading tools, allowing it to further optimize its network potential.

As part of the agreement, Huawei will provide its recognised worldwide expertise to manage du's network operations including mobile, fixed and broadcasting networks. du will continue to deliver advanced network solutions with increased operational and network efficiency that will further develop the service experience of its customers.

Managed Services is the new frontier when it comes to optimisation of company resources. By partnering with Huawei in implementing it, du will be able to increasingly focus on its core result areas and further streamline its operations. This augurs well for du's customers, who expect the very best in telecom services.

Fahad Al Hassawi, Chief Human Resources and Shared Services Officer, du, said: "We have worked with Huawei on several key projects in the past, and today marks the evolution of our relationship as we take our partnership to a new high. Our primary focus in all of our actions is to provide the ultimate customer services experience. To achieve this, we seek ways in which we can develop our network and the services that we can offer to our customers, which is precisely what our new agreement with Huawei will achieve."

"Huawei is one of the leading Managed Services providers worldwide, and we will use this vast global expertise to provide du and their customers with an exceptional service experience," said Xia Chaojie, Middle East Region Vice President of Delivery & Service, Huawei. "This multi-year landmark agreement will allow Huawei to assist du with the complex task of managing a converged end-to-end network. It also gives us an opportunity to extend our Managed Services portfolio to include new and previously untapped solutions."

"Leveraging the best practices of Huawei's global service experience, we will together benefit the UAE community as a whole. Furthermore, Huawei's innovations in the service area shall continue to develop through this project—maintaining our position as the most competitive and attractive managed services partner in the UAE and the region," added Chaojie.

Huawei has managed more than 240 networks globally including 44 contracts in the Middle East, launching three Huawei resource centers dedicated to Managed Services in addition to five training centers across the region.

The agreement was marked during a ceremony held at the du head office in Dubai Media City by Fahad Al Hassawi, Chief Human Resources and Shared Services Officer, du; Hatem Bamatraf, Executive Vice President, Network Development Operations, du, and Xia Chao Jie, Middle East Vice President of Delivery & Services, Huawei & Liu Wenjun (Wilson), General Manager UAE, Huawei.