As we move towards the Networked Society, Ericsson sees business processes and support systems as key strategic tools for operators to create value for their customers – whether individual subscribers or enterprises. Ericsson’s Niclas Melin gives operators a taste of the company’s MWC OSS/BSS messaging and focus on customer experience, empowering business innovation and improving business efficiency.
http://www.ericsson.com/news/120220_operations_and_business_support_systems_our_solutions_to_your_challenges_244159020_c


