Ericsson services at Mobile World Congress

Market leader Ericsson is launching three new services and showcasing its full capabilities as an ICT service supplier at Mobile World Congress in Barcelona. Services that reduce complexity for operators in the areas of Mobile Broadband, OSS/BSS and Managed Services, as well as demonstrating project management and IT capabilities, are the main focus areas.

As smartphones sales rapidly rise, with predictions showing that there will be 400 million sold this year and 4 billion deployed by end of year 2016, there will be a continued need for modernizing, transforming and rolling out new technology and services to ensure network quality of service.

In addition to several Ericsson product launches, three new services are being presented: “Data Center Build and Data Center Optimization” – to help operators with their cloud offering, “Smartphone Network Optimization” – supporting operators in dealing with rising data traffic while ensuring the quality of service in their network and “Managed End-user Service Assurance (MESA)” – a service within the managed services area, offering a complete, in-depth understanding of service quality across the network and IT environments.

Magnus Mandersson, Head of Business Unit Global Services, Ericsson: “We see a continued strong momentum in managed services and an increased demand for end-to-end network and IT capabilities. During 2011, we signed 13 IT managed services contracts, of which 9 were pure IT contracts and the remaining four include network and IT. Ericsson today manages IT platforms on behalf of operators that serve about 400 million subscribers worldwide.”

With a combination of technology and services leadership that also transfers into adjacent industries, Ericsson is also unveiling its research project with car manufacturer Volvo in enabling electric cars to be fuelled and billed to a personal account from any place.

A live feed to the stand from one of Ericsson’s Global Network Operation Centers will showcase the global skill and scale in Ericsson’s service delivery operations. With 56,000 service professionals, including more than 45,000 close to customers and more than 10,000 on a global level, Ericsson has a proven track record of delivering services remotely from the four global service centers, using standardized service packaging and automation of tools and process.

“Today’s transformation of networks from telecom, IT, broadcast and adjoining content management systems puts very high demands on project management as they can be very complex and include several sub suppliers. Ericsson will show how we meet these challenges by highlighting our leading project-management capabilities, and our experience with complex, multi-technology, multi-vendor projects”, Mandersson concludes.

Did you know?

Every day, Ericsson installs more than 1000 radio base stations, making it one RBS every second minute. In the US, LTE installations are 1247 per month, 178 per week, 35 per day.
Globally, Ericsson has 56,000 service professionals speaking more than 100 languages. Of these, 12,000 are consulting and systems integration professionals.
Ericsson has four Global Service Delivery Centers that deliver economies of scale through our remote capabilities.
The Ericsson Global Service Center in India has way over 5,000 employees, of which more than 2,000 have consulting and systems integration skills, including consultants, IT architects, project managers and so on. A third of the professionals working at the center have IT expertise, while the other two-thirds work in telecom.
Ericsson has acquired companies such as inCode, Tridge, Optimi and Telcordia, which have all greatly strengthened the company’s services capabilities.
In 2011, Ericsson announced 70 managed service contracts and 33 significant Consulting and Systems Integration transformation contracts.
Ericsson manages networks with more than 900 million subscribers.
Ericsson supports networks with more than 2 billion subscribers.