Mobile operators: Are you effectively managing your customers’ service experience? #1GBperday$

Nokia Siemens Networks launches Service Operations and Management solution & industry-first capability center to help operators deliver excellent mobile services

Nokia Siemens Networks is launching a comprehensive package of software and services to manage the entire lifecycle of different mobile services. The Service Operations and Management solution combines insights related to service performance with operations functions to manage mobile broadband services and tackle service degradation before subscribers experience poor quality.

The new solution is available for on-site deployment and can also be delivered from the company’s new Service Management Capability Center (SMCC). This is the world’s first such center operated by any vendor for global delivery of service operations and management.

At the inauguration of Nokia Siemens Networks’ Service Management Capability Center in Noida, India, Vishant Vora, CTO, Vodafone India, said: “Providing excellent service experience to subscribers will become a key competitive differentiator as operators make a major shift towards data. We are delighted that Nokia Siemens Networks has come up with an end-to-end approach to manage the service lifecycle efficiently and thus enhance customer experience to a new level.”

In May this year, Nokia Siemens Networks launched Service Quality Manager and Performance Manager products to help operators link network performance with customer experience. These advanced tools complement the new Service Operations and Management solution. This new comprehensive solution covers strategy, design, modeling, configuration and activation of services as well as problem and quality management, service assurance and profitability management. Together they help bridge the gap between network operations and service provisioning, so that operators can provide subscribers with the best service experience.

Commenting on the relevance of this new solution, Kris Szaniawski, principle analyst, Informa Telecom & Media, said: “Service quality and service lifecycle management is a key area of concern for most telecom operators. Nokia Siemens Networks is positioning its new solution in the right place to meet these service management needs through a combination of product and service offerings.”

Nokia Siemens Networks’ Service Operations and Management solution makes it possible for operators to predict and prevent service degradation and reduce complaint calls to customer care department. In addition, it helps operators increase service use and revenue and reduce the time to market new services.

“Good network performance does not always convert into top quality services for subscribers,” said Bosco Novak, head of Global Services at Nokia Siemens Networks. “With our Service Operations and Management, operators can enhance their mobile broadband network performance by improving operational performance of services, speeding up time-to-market for new services and boosting service revenue.”

For more information about Nokia Siemens Networks’ advances and innovations in Liquid Net, Customer Experience Management, Services and other topics, please join our #1GBperday$ webinar series.

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About Nokia Siemens Networks

Nokia Siemens Networks is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

With headquarters in Espoo, Finland, we operate in over 150 countries and had net sales of over 14 billion euros in 2011. http://www.nokiasiemensnetworks.com